Shipping & returns.

SkyeLife currently ships within the United States only.

After you place an order through secure checkout, you receive an order confirmation. Payment processing and fulfillment follow. Processing and carrier transit are separate stages; we do not promise a fixed fulfillment time.

Available shipping methods and charges are calculated and displayed during secure checkout based on your order and delivery address.

Estimated delivery information is displayed at checkout or in order details when available.

Tracking information is provided after fulfillment through your shipping confirmation or order details when available.

Eligible items may be returned within 30 days of delivery. Contact our support team to start a return, or use the supported return flow where available.

Items must be unused, unworn, clean and in original condition, with original packaging where applicable. Pet footwear may be tried on indoors for fit. Footwear showing outdoor wear, dirt, damage or significant use is not eligible. Items clearly marked Final Sale are not eligible for ordinary returns.

Customers are responsible for return shipping for standard eligible returns. Original outbound shipping charges are not refundable for ordinary returns. We will not charge you to correct a wrong, damaged or defective product we shipped.

Returned merchandise is reviewed after receipt. Approved refunds are issued to the original payment method. Depending on your bank or card issuer, it may take up to 10 business days after a refund is issued for the credit to appear.

Contact hello@skyelifecollective.com promptly with your order number, a brief description and photos when helpful. We will review the issue and provide the appropriate replacement, return or refund solution.

Exchanges depend on product and variant availability. Use the supported return and exchange flow where available. Otherwise, support may arrange a return and replacement order as appropriate.