USING SKYELIFE
Last Updated: October 8, 2026
1. About these Terms
These Terms of Use & Sale apply to the SkyeLife Collective website and available related services operated by SkyeLife Collective LLC, including purchases, orders, accounts and communications. By using the site or placing an order, you agree to the Terms and policies applicable to that activity. Our Privacy Policy explains information handling; our Shipping & Returns policy forms part of the terms for purchases. If you do not agree, please do not use the relevant service.
2. Eligibility
You must have legal capacity to enter a purchase transaction or use the site with the involvement or permission of a parent or legal guardian where required. Provide accurate information and use the website lawfully.
3. Product Information
We work to describe products accurately. Color and appearance can vary with your display, and minor differences in dimensions or packaging may result from manufacturing tolerances or product updates. This does not excuse materially inaccurate descriptions or reduce rights you have under applicable law. Follow the product-specific sizing, use and care information.
4. Pet Product Use
Choose an appropriate product and size for your pet, follow the provided instructions, supervise use where appropriate and inspect products regularly for wear or damage. Stop use if an item is damaged or appears to cause discomfort. Pet products do not replace veterinary care or protect against every hazard. Contact us if you need help understanding product information.
5. Prices and Charges
Prices are in U.S. dollars unless stated otherwise. Applicable taxes, shipping and other charges are shown during checkout where applicable before you submit the order. We may change prices prospectively; a later price change does not alter an already confirmed order.
6. Errors and Corrections
We may correct genuine typographical, technical, listing or pricing errors before accepting or fulfilling an affected order, consistent with applicable law. If an error prevents us from honoring an order, we will explain the issue and cancel or seek your agreement to an appropriate correction. If payment has been collected for a cancelled order, the applicable amount will be refunded. This does not give us unlimited discretion to alter valid orders.
7. Orders and Acceptance
Submitting an order is an offer to purchase. An acknowledgement confirms receipt and does not necessarily constitute final acceptance. We may refuse or cancel an order for legitimate reasons such as product unavailability, suspected fraud, failed payment authorization, an obvious listing error, delivery-address restrictions or disclosed quantity limits. We will notify you as appropriate. If a cancelled order was charged, we will issue the appropriate refund. Bag selections saved on this website alone are not submitted orders and do not authorize payment.
8. Payment
Payments are handled through our payment service providers during secure checkout when purchasing is available. Available methods, the final total and payment status are shown during checkout or in your order confirmation. You confirm that you are authorized to use the selected method. Authorization and capture depend on that method and the checkout configuration. Do not send payment card credentials through a support message.
9. Shipping and Delivery
SkyeLife Collective currently ships within the United States only. Provide an accurate, deliverable address. Available shipping options, costs and delivery estimates are shown during secure checkout or in order details when available. Processing and carrier transit are separate stages. We do not promise a specific delivery speed unless expressly stated for your order. If we cannot ship within a promised timeframe or the timeframe required by applicable law, we will provide required delay notices, cancellation choices and refunds. Tracking is provided after fulfillment when available.
10. Delivery Issues
For a lost-package concern, damaged or incorrect item, or delivery-address error, contact hello@skyelifecollective.com promptly with your order number and a description; photos can help where relevant. We will review the issue and work toward an appropriate resolution consistent with applicable law. Address changes may not be possible after processing or fulfillment begins. We cannot promise outcomes controlled by a carrier, but this does not remove rights you have concerning your order.
11. Returns and Refunds
Our Shipping & Returns policy provides a 30-day return window from delivery for eligible items that are unused, unworn, clean and in original condition, with original packaging where applicable. Pet footwear may be tried indoors for fit; outdoor wear, dirt, damage or significant use makes it ineligible for an ordinary unused return. Clearly marked Final Sale items are not eligible for ordinary returns. Standard eligible return shipping is the customer's responsibility, and original outbound shipping is not refundable for ordinary returns. We will not charge you to correct a wrong, damaged or defective product we shipped. Contact support to initiate a return or use a supported return flow when available. Returned items are reviewed after receipt; approved refunds go to the original payment method. Your bank or card provider may need additional time to post the credit. These conditions do not limit statutory rights for faulty or misdescribed goods.
12. Changes, Cancellations and Exchanges
Contact us as soon as possible to request an order change or cancellation. We will make a reasonable effort to help before fulfillment, but cannot guarantee changes once processing or fulfillment has begun. Exchanges depend on product and variant availability. A supported exchange process may be used where available; otherwise support may arrange a return and replacement order as appropriate.
13. Customer Accounts
Where customer accounts are available, keep your details accurate and protect your access credentials. Use your account or order-status experience to review available order information and supported return actions. Notify us if you suspect unauthorized use. We may restrict access when reasonably necessary for security or to address misuse, subject to applicable law.
14. Communications and Customer Content
Contact information should be accurate so we can respond to service requests and communicate about orders. Do not submit unlawful material or content you lack permission to share. By sending a support message, you permit us to use its contents only as reasonably necessary to address the request and maintain appropriate records, as explained in Privacy. Sending a message does not grant permission to publish it as a testimonial. Public reviews or other public submissions are not currently offered on this site.
15. Permitted Use and Intellectual Property
The website's brand identity, photographs, writing and other materials are owned by SkyeLife Collective or used with permission. You may browse and use the website for personal shopping and related lawful purposes. Do not reproduce or commercially exploit protected content without permission, except where the law allows. Do not submit fraudulent orders, attempt unauthorized access, interfere with services, introduce malware or misuse another person's information.
16. Third-Party Services and Links
Some services involve technology, payment, fulfillment or shipping providers. Their relevant terms may apply to the services they provide. External links are offered for convenience and do not mean we control the linked website. These provisions do not excuse our own obligations to you.
17. Your Legal Rights
Nothing in these Terms excludes or limits warranties, remedies, liability or other consumer rights that cannot lawfully be excluded or limited. We do not require arbitration or a waiver of class-action or jury-trial rights through these Terms. Please contact us about a concern so we can seek a practical resolution; this does not prevent you from using remedies available under law.
18. Governing Law
These Terms are governed by New Jersey law to the extent permitted by applicable law, without depriving you of mandatory protections available under the laws of your place of residence. These Terms do not impose an exclusive venue that overrides applicable consumer rights.
19. Changes to these Terms
We may update these Terms prospectively by posting a revised version and Last Updated date. The terms applicable when an order is accepted continue to govern that order unless a change is required by law or agreed with you. We will provide further notice where required.
20. Contact Us
Contact SkyeLife Collective LLC at hello@skyelifecollective.com or +1 201 252 0066 with questions about these Terms, orders or services.